Connected and Sustainable Work
Connected Worker - Bringing the services to the citizens
The connected worker in a city has numerous options of work ranging from the casual remote worker to the permanent “nomad”, completely detached from any office space. Connected Urban Development has taken these principles and created new applications of particular relevance to Cities and the municipal knowledge worker.
One application consists of the municipal knowledge worker bringing services closer to the citizen. In this form of connected work, city services can be delivered in distributed points across a city, eliminating the need of a citizen to come to central city offices. This is made possible by re-imagining the use of municipal buildings to become multifunctional citizen service centers, a reliable networking infrastructure and municipal departments convening to meet the needs of a citizen as an integrated offering. In this application, City workers become “remote” to the central office, transforming a city library or a remote municipal building into a local service hub to citizens, and thus delivering not only higher and localized quality of service, but reducing stress on transportation systems for the citizens served.
Another example is municipal employees who in the past had to come to the central office during some point during the day to perform administrative tasks: submit a report, collect information or review documents. A form of connected work enables a city knowledge worker to perform these tasks remotely, thus enhancing employee productivity, reducing costs, enhancing service levels and again, delivering reductions in stress on infrastructure.